Terms & Conditions
Access is granted within 2 working days after you complete registration. Your login information will be sent to the email provided. If you do not receive this information within 2 working days, please contact ICON+. Each full length test is limited to 2 attempts only. The online course access is valid for 1 month, or 14 days after your last course session with us, whichever is longer. All extension requests shall be made in the form of writing, and to be assessed by ICON+ on case-to-case basis. ICON+ reserves the right of final decision at its sole discretion upon thorough assessment of each extension request.
- Group & Focus Courses
- If you miss a class, you may make-up with another class within existing schedules; there will be no other additional classes.
- ICON+ reserves the right to reduce hours for any class if the minimum enrolment is not met.
- At ICON+’s sole discretion, you may be upgraded to a Personal (1 pax) or Elite (2-4 pax) course with reduced hours at no additional fee if the minimum enrolment is not met.
- Elite & Personal Courses
- While ICON+ will do its best to accommodate your timing preferences, the training schedule shall be subject to Instructor availability. You are encouraged to schedule your classes at least 2 weeks before your desired commencement date, particularly during peak testing season.
- You must notify ICON+ at least 1 working day in advance if you are unable to attend any of the scheduled classes. In addition, if you are a minor, your parent/guardian must contact ICON+ regarding the class cancellation. If notice is not properly served, your lesson shall be forfeited. If notice is properly served, you can reschedule your lesson without penalty. The rescheduling is subject to the instructor’s availability.
- In the event that a courier service is required to ship the course materials to you (regardless of geographical location), ICON+ will apply an additional S$300 administrative fee towards the course fee.
- Hybrid & Comprehensive Courses
You are subject to the terms and conditions for both Clauses 2 and 3.
- MMI Circuit
ICON+ reserves the right to cancel any MMI Circuit classes if the minimum enrolment is not met. Under these circumstances and at ICON+’s sole discretion, you shall be allocated to the next available slot accordingly. Should your MMI interview date be fixed in advance of the next available MMI Circuit, then the paid amount will be converted into 4 hours of in-person Interview Coaching.
- If you registered for a SAT/ GMAT/ GRE /TOEFL / IELTS / ISAT / UKCAT / BMAT / LNAT class, your package includes Online learning. The Online learning expires 2 weeks after your last lesson and further access shall be charged at prevailing rates.
- Students may receive a textbook in select courses. Should you choose not to receive a particular textbook because you already possess one, ICON+ will apply a S$10 rebate towards the course fee.
- A separate S$50 cash deposit is required for the issuance of a library card. The deposit is fully refundable upon the return of the library card and book(s) borrowed and settlement of late fees (if any).
- Unless otherwise specified, all materials you receive from ICON+ are for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from ICON+ without explicit, prior written permission.
- ScoreMax™ Enhancement scheme can be purchased as an addon option for SAT, GMAT, and MCAT classes.
- ScoreMax™ Enhancement scheme has a term of 1 year after the last day of the course and is non-renewable and non-transferable.
- During the term of the scheme, students shall have access to Group courses and library.
- Students must give ICON+ 3 working days’ advanced notice if they wish to attend a specific class.
- Service Changes & Refunds
- If you wish to upgrade to another service, you can top-up the difference. If you wish to downgrade to another service, you can utilize the difference for any advertised service within ICON+.
- All refund requests shall made in the form of writing, and to be assessed by ICON+ on case-to-case basis. ICON+ reserves the right of final decision at its sole discretion upon thorough assessment of each refund request.
- Any refund is subject to an administrative charge of 10% of the course fees.
- Deposits placed during events are fully refundable, provided requests are made in writing within 2 weeks after the sign up.
- Courses are non-transferable. You shall confirm your class selection within 2 weeks from the date of registration; failing which, you shall be automatically enrolled in the next available class.
- You are responsible for the registration of your test. As seat availability is not guaranteed, you are encouraged to register early.
- All timings, locations and Instructors are subject to change at any time. Prior to and during the training period, you should check your email account frequently as ICON+ will notify you of all changes made to your classes via the email address provided during registration.
- All services, except for ScoreMax Enhancement, must be completed within 3 months from the date of registration. All extension requests shall be made in the form of writing, and to be assessed by ICON+ on case-to-case basis. ICON+ reserves the right of final decision at its sole discretion upon thorough assessment of each extension request.
- Our operating hours are 10am to 7pm, from Monday to Friday, and 9am to 6pm on Saturday. We are closed on Sundays and Public Holidays.
- hereby agree and consent that ICON+ Pte Ltd (“ICON+”) may collect, use, disclose and process my personal information for purposes that include but are not limited to the following: (a) processing my application for and providing me with the services and products of ICON+ and ICON+’s affiliates, business partners and related companies; (b) administering and/or managing my relationship and/or account(s) with ICON+; and (c) sending me marketing, advertising and promotional information about other products/services that ICON+’s affiliates, business partners and related companies may be offering, and which ICON+ believes may be of interest or benefit to me, by way of email, text messages and/or phone call.